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When shit is on fire, you gotta let the professionals cook. Executives breathing down a deeply in-the-debugging-zone engineer is the worst you can do to a resolve an outage.

Guillermo Rauch
Guillermo Rauch
@rauchg

No, there were dozens of engineers and support staff in the call and incident channels. They were likely expecting me to wake up and learn at a normal time. You don’t want to rely on a CEO for technical disaster recovery work (though I enjoy chiming in 😁)

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