Imagine how transformative it is for the support job function if you get to only help with the absolute hardest stuff
We've reached an all-time high of 87.6% autonomous resolution rate on @vercel support cases. Best part: people truly love it. Even when the AI can't help, the overall UX is better (we auto-fill the ticket form). Last week I had my "CEO supports day". It's now clear to me that:
